Help and Support
Frequently Asked Questions
Find clear answers about buying and selling precious metals, live spot pricing, and how the exchange works. This page covers the questions we are asked most often.
FAQ
Answers to Common Questions About Trading on the Exchange
How does pricing work on Precious Metals Exchange?
Pricing on the exchange is linked to live gold and silver spot rates. This keeps listings aligned with real market movements and removes the need for constant manual price updates by sellers.
Is Precious Metals Exchange a bullion dealer?
No. Precious Metals Exchange operates as a trading platform. Buyers and sellers connect through the exchange using tools designed for transparent pricing and fair trading rather than fixed dealer margins.
Who can buy and sell on the platform?
The exchange is built for individuals active in the precious metals space, including private buyers, sellers, collectors, and investors looking for market-aligned pricing.
What precious metals can be traded?
The platform focuses primarily on gold and silver products. These are the most actively traded metals and offer the strongest alignment with live spot pricing.
What if I need help before I start trading?
You can contact our team directly for help understanding how the exchange works, how pricing is calculated, or whether the platform is right for you.